Gardeners Edmonton Terms and Conditions of Service

These Terms and Conditions govern all gardening and related services provided by Gardeners Edmonton to residential and commercial clients. By requesting, booking or accepting any service from Gardeners Edmonton, you agree to be bound by these Terms and Conditions, as updated from time to time. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests, books or receives services from Gardeners Edmonton.

Services means gardening and related services supplied by Gardeners Edmonton, including but not limited to lawn care, hedge trimming, planting, garden clearance, soft landscaping, maintenance visits and any ancillary work agreed in writing.

Visit means each occasion on which Gardeners Edmonton attends the premises to provide services.

Premises means the outdoor area, garden or land at the address where the services are to be provided.

2. Scope of Services

Gardeners Edmonton will provide services as agreed with the client at the time of booking or in any subsequent written confirmation. The scope of work may include one-off projects or regular maintenance visits within the Edmonton area and surrounding neighbourhoods.

Any description of services, including estimates, work schedules or verbal descriptions, is intended to set out the general nature of the services and does not constitute a guarantee that every task or detail will be completed unless expressly agreed in writing.

3. Booking Process

Bookings for services must be made by the client via the booking method made available by Gardeners Edmonton from time to time. By placing a booking, the client confirms that they are authorised to do so in respect of the premises and that they accept these Terms and Conditions.

Gardeners Edmonton may request details about the premises and the required services before accepting a booking. This may include photographs, measurements and information about access, parking and any potential hazards. The client undertakes to provide accurate and complete information to enable an appropriate estimate and work plan to be prepared.

A booking will be considered provisional until it has been confirmed by Gardeners Edmonton. Confirmation may be provided verbally or in writing, such as by message or written acknowledgement of the agreed date, time window and scope of work. Gardeners Edmonton reserves the right to decline any booking at its discretion.

4. Estimates and Pricing

Any estimate provided before a visit is based on the information supplied by the client and Gardeners Edmonton observation at the time of quotation. Estimates are not fixed quotations unless expressly stated as such. If, on arrival at the premises, it becomes apparent that the work required is significantly different in nature, scale or difficulty from that indicated at the time of booking, Gardeners Edmonton may revise the estimate and seek the clients approval before proceeding.

Prices may be based on an hourly rate, a day rate, a fixed price for a defined task, or a combination of these. The basis of charging will be set out to the client at the time of booking or confirmation. Any additional work requested by the client during a visit that falls outside the agreed scope may be charged separately and may require a further visit.

Prices are quoted exclusive of any applicable taxes or statutory charges, which may be added to the final invoice where required by law.

5. Access, Parking and Site Conditions

The client must ensure safe and reasonable access to the premises for Gardeners Edmonton staff, vehicles and equipment at the agreed time. This includes providing any necessary keys, codes or access permissions in advance. If Gardeners Edmonton is unable to gain access or finds that the site conditions prevent safe working, the visit may be cancelled or curtailed and a call-out or cancellation charge may apply.

The client is responsible for ensuring that parking is available as close as reasonably practicable to the premises, including making arrangements for visitor permits where required. Any parking fees or penalties incurred as a direct result of providing the services may be added to the clients invoice.

The client must ensure that the premises are reasonably clear of obstructions and that any known hazards, including uneven ground, loose fixtures, dangerous trees, presence of pets, ponds or water features, and underground services, are disclosed prior to the visit.

6. Client Responsibilities

The client agrees to:

Provide accurate information regarding the premises and the services required.

Ensure that all children and pets are kept away from the immediate working area for the duration of the visit.

Advise Gardeners Edmonton in advance of any restrictions imposed by neighbours, freeholders, management companies or local regulations that may affect the services.

Obtain any necessary permissions, licences or consents required to allow Gardeners Edmonton to perform the services.

Refrain from instructing Gardeners Edmonton staff to carry out tasks that fall outside the scope of safe gardening work or could breach these Terms and Conditions.

7. Payments and Invoicing

Gardeners Edmonton will advise the client at the time of booking whether payment is required in advance, on completion of each visit, or on invoice within a specified period. The accepted methods of payment will be set out to the client and may include bank transfer or other standard payment methods, subject to change.

Where a deposit or advance payment is required, it must be received by the stated deadline. Gardeners Edmonton is under no obligation to attend the premises or commence work until any required deposit or advance payment has cleared.

For invoiced work, payment will be due within the period specified on the invoice. If no period is stated, payment is due immediately on receipt of the invoice. Gardeners Edmonton reserves the right to apply reasonable interest or late payment charges in accordance with applicable law where invoices are not paid by the due date.

Ownership of any materials or goods supplied as part of the services will remain with Gardeners Edmonton until payment has been received in full.

8. Cancellations and Rescheduling

The client may cancel or request to reschedule a visit by providing as much notice as possible. Gardeners Edmonton may apply a cancellation charge where notice is insufficient to allow the appointment to be reallocated. Unless otherwise agreed in writing, the following will normally apply:

Where more than 48 hours notice is given, no cancellation fee will usually be charged.

Where less than 48 hours notice is given, Gardeners Edmonton may charge up to 50 percent of the estimated visit cost.

Where less than 24 hours notice is given, or access is not available on arrival, Gardeners Edmonton may charge up to 100 percent of the estimated visit cost.

Gardeners Edmonton reserves the right to reschedule or cancel a visit due to adverse weather conditions, staff illness, equipment failure, safety concerns or other circumstances beyond its reasonable control. In such cases, Gardeners Edmonton will endeavour to offer an alternative date and time as soon as reasonably practicable, and any advance payments for the cancelled visit will be applied to the rescheduled visit or refunded where no rescheduling is possible.

9. Service Standards and Limitations

Gardeners Edmonton will provide the services with reasonable care and skill, using personnel and equipment appropriate for the agreed tasks. However, gardening work is subject to weather conditions, seasonal factors and the inherent nature of living plants and natural materials. As such, Gardeners Edmonton does not guarantee specific outcomes such as plant survival, growth rates, resistance to disease or long-term appearance, particularly where the client assumes responsibility for ongoing care.

Where Gardeners Edmonton advises on plant selection, lawn treatments, pest control or maintenance regimes, such advice is provided in good faith based on information available at the time. The client remains responsible for following any aftercare instructions provided and for informing Gardeners Edmonton of any pre-existing conditions or constraints that may affect the success of the work.

10. Waste Removal and Environmental Regulations

Garden waste generated during the services will be handled in accordance with applicable waste and environmental regulations. The default arrangement will be explained to the client at the time of booking and may include:

Leaving green waste on site in a designated area such as a compost heap or garden waste bin.

Bagging and placing waste in an agreed location for local authority collection where permitted.

Removal of green waste by Gardeners Edmonton for appropriate disposal, which may attract an additional charge.

Where the client requests removal of waste, any associated disposal fees or charges will be added to the invoice. Gardeners Edmonton will not remove or dispose of hazardous waste, soil contaminated with chemicals, asbestos, or any materials that require specialist handling or permits.

The client is responsible for ensuring that any instructions given to Gardeners Edmonton in relation to waste disposal at the premises are lawful. Gardeners Edmonton will not be liable for any penalties resulting from the clients request to dispose of waste in a manner that breaches local regulations.

11. Liability and Insurance

Gardeners Edmonton will take reasonable care to avoid damage to property while providing the services. The client must notify Gardeners Edmonton as soon as reasonably practicable of any alleged damage or loss arising from the services, and in any event within 7 days of the relevant visit, to allow investigation.

Gardeners Edmonton liability for loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, is limited to the total price paid or payable by the client for the specific visit during which the event giving rise to the claim occurred, except where such limitation is not permitted by law.

Gardeners Edmonton will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of use, loss of profits, business interruption or loss of anticipated savings. Gardeners Edmonton will not be liable for pre-existing defects or weaknesses in the premises, including but not limited to unstable structures, defective paving or failing trees and shrubs.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

12. Health and Safety

Gardeners Edmonton operates in accordance with relevant health and safety principles for gardening work. Staff may refuse to carry out any task that they consider unsafe, inappropriate for the equipment available, or outside the normal scope of gardening services.

The client agrees not to require or encourage Gardeners Edmonton staff to use the clients own equipment unless expressly agreed, and acknowledges that Gardeners Edmonton will not be responsible for damage caused by faulty or unsuitable client-supplied tools or machinery.

13. Materials, Plants and Guarantees

Where Gardeners Edmonton supplies plants, turf, soil, aggregates, timber or other materials, these will be sourced from reputable suppliers. Natural variations in colour, texture and growth are to be expected and do not constitute defects.

Any agreed guarantees or warranties relating to materials or workmanship will be set out separately in writing where applicable. In the absence of such written terms, no additional guarantee beyond the exercise of reasonable care and skill is implied.

The client is responsible for ongoing watering, feeding, pruning and general care after completion of the services, in line with any guidance provided. Failure to provide adequate aftercare may invalidate any informal assurances relating to plant establishment or lawn condition.

14. Complaints and Dispute Resolution

If the client is dissatisfied with any aspect of the services, they should raise the issue with Gardeners Edmonton as soon as possible, and in any event within 7 days of the relevant visit. Gardeners Edmonton will endeavour to investigate promptly and, where appropriate, may offer to rectify the issue or provide a reasonable alternative solution.

Both parties agree to act in good faith to resolve any dispute or complaint amicably before considering formal legal action.

15. Data Protection and Privacy

Gardeners Edmonton will collect and use the clients personal data only to the extent necessary to manage bookings, deliver services, process payments and communicate in relation to the services. Personal data will be stored securely and will not be sold to third parties.

By making a booking, the client consents to Gardeners Edmonton holding basic contact and service information for administration and record-keeping purposes. The client may request access to or correction of their personal data held by Gardeners Edmonton, subject to applicable law.

16. Amendments to Terms and Conditions

Gardeners Edmonton may amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the scope of services. The latest version will apply to new bookings and to ongoing services where reasonable notice has been given to the client.

Continued use of the services after notification of an update will constitute acceptance of the revised Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by Gardeners Edmonton.

18. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

19. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking or agreed quotation, constitute the entire agreement between Gardeners Edmonton and the client in relation to the services and supersede any prior discussions, correspondence or understandings.

No variation of these Terms and Conditions shall be effective unless agreed in writing by Gardeners Edmonton.